What do I receive with the Premium Enterprise Support?
Any client regardless of their tier can get Premium Enterprise Support for an additional fee. The plan is for clients who need faster and more consultative technical support which includes:
- 8 hours or less email response time on any integration issues.
- Up to 8 hours of consultation per month with our support engineers on integration or architecture issues; including calls, in-person meetings (subject to local availability), and code reviews.
- 24/7 access to support engineers over phone or email on any production issues.
- 1 hour or less email response time on any production issues.
Enterprise support can be purchased at $3,000 per month.