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You can reach our teams through the following support channels:
Each plan comes with different access to features and might have different limitations or free quotas. Additional fees will apply once you exceed the limitations or free quota of your plan for video service minutes viewed, maximum concurrent connections, number of images analyzed by the Image Moderation system and file storage. Inactive users overcharge fees will apply if the number of inactive users exceeds 10x of your MAU.
Image Moderation is counted as the number of images uploaded by the users that is analyzed by the Image Moderation system. There are two types of image moderation - Bot Image Recognition and Social & Chat Image Moderation.
Max Group Size is counted as the total number of users a group can contain. When you exceed maximum group size in your plan, all new channel join requests will be rejected.
File Storage is counted as the total amount of storage used by an account. This includes all images, videos, live-video and other files uploaded within an application across all Amity Social Cloud modules.
Concurrent Connections are counted as the highest number of concurrently connected devices to the Amity Social Cloud servers within a given month. Please note this counts devices, not users - if a user connects from two devices, this counts as 2 concurrent connections. This also includes when the users connect from a website and the tab is still open. We recommend connecting the user only when it is needed.
Monthly Active Users: MAU is the number of unique users (with uniqueness defined by the user-ID) that connect to Amity Social Cloud servers through SDK or API to create or consume content within a monthly billing cycle. MAU number is based on per-user instead of per-device, meaning that a user with the same user-ID with multiple devices will be counted as 1 MAU.
Inactive users are the total number of users, with uniqueness defined by its user ID, created within the Amity Social Cloud account that does not establish any connection to any Amity Social Cloud network in the period of month MAU is being calculated.
Any client regardless of their tier can get Premium Enterprise Support for an additional fee. The plan is for clients who need faster and more consultative technical support which includes:
Enterprise support can be purchased at $2,000 per month.
Video Service Minutes are calculated as the total number of minutes the viewers view on all videos within an Amity Social Cloud account - the minute views units are separated into 3 types depending on video resolution the viewer views at - SD (720p or less), HD (720p) and FHD (1080p) - and are charged at different rate. All minute-view charges are rounded up to the nearest minute. For example:
Account A: Created a live stream for 30 minutes, there are 700 viewers who view from start to the end in 480p resolution, with another 500 viewers joined at the 13-minute mark until the end in 720p resolution. Amity Video charges will be as followed:
SD Minute View: 700 viewers * 30 minute / view = 21,000 minute-views
HD Minute View: 500 viewers * 17 minute / view = 8,500 minute-views
SD Minute View Charge: $0.0014 / minute-view * 21,000 minute-views = $29.4
HD Minute View Charge: $0.0034 / minute-view * 8,500 minute-views = $28.9
Total Charge: $29.4 + $28.9 = $58.3
Please note that this example does not take into account any minute-views credit Account A may have. If Account A has any minute-views credit it will be deducted from the Minute-View before calculating the charge.
The Basics plan is designed to get you started quickly with the Amity Chat module. The Advanced Plan is designed to help you utilise all of Amity’s modules (Chat, Social, Bots and Video) to create fully immersive experiences in your applications and digital platforms. While the Max plan includes all features of the Advanced plan and is designed for companies that have large MAU, usage and can benefit from faster support times.
We do not have limitations on the number of accounts or users.
We currently do not support bulk data exporting but are already looking at implementing it: (idea requested here : https://amity.social/ideas ).
However, you can read more on how to subscribe in all data and events in all data and events in as it happens via our real-time event integration system here
Our average response time is around 200-300ms with an SLA (Service Level Agreement) of no more than three (3) seconds response time across all APIs.
We store data within the Amity Social Cloud database.
For UI Kit customization, you can customize it yourself using the source code provided. We can also help customize it for you. Contact us via email@example.com to discuss your preferred implementation.
However, these add-ons must have an open API that we can integrate with.
Amity Social Cloud API doesn’t support this feature yet.
If you are interested in this feature, please drop the feedback or upvote here: https://amity.social/ideas.
Here's our consolidated tech documentation:
Currently, we do not provide options to let our clients self-host the service. We are hosting our service on the cloud.
Client is always the data controller, and we are the data processor.
Unfortunately, we did not support AS2 encryption at this moment.