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Amity Social Cloud Pricing

Amity's per-MAU pricing is cost-effective and fits any app with any usage.

Basic

15-day free trial
$0.06
/MAU

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that create or consume content on Amity Social Cloud servers.

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Chat
Chat and messaging essentials
Standard support
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Advanced

15-day free trial
$0.09
/MAU

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that create or consume content on Amity Social Cloud servers.

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Chat
Social
Video
Unlimited access to all
Amity Social Cloud features
Photo AI Moderation
+ Everything in Basic
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Max

15-day free trial
$0.14
/MAU

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that create or consume content on Amity Social Cloud servers.

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Chat
Social
Video
Priority feature request
Access to HD Video Streaming
5% max concurrent connections
+ Everything in Advanced
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All plans include

UI Kits and Template Apps

Amity Social Cloud is ready-to-use, the only things left to do are integration and frontend.

Scalability

Host unlimited connections, messages, and users with Amity Social Cloud. Don't limit your room to grow!

Analytics & Moderation Panel

Analyze data in real-time, and create a safe community for your users with our powerful analytics & moderation tools.

Reliability

Rapidly deploy Amity Social Cloud with an uptime SLA guarantee of 99.9%.

Compare plans

1
k
MAU

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that create or consume content on Amity Social Cloud servers.

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Usage
Basic
Advanced
Max
Max Concurrent Connections

Concurrent Connections are counted as the highest number of concurrently connected devices to the Amity Social Cloud servers. Please note this counts devices, not users.

100 + 2% of MAUs
1,000 + 2% of MAUs
5,000 + 5% of MAUs

Concurrent Connections are counted as the highest number of concurrently connected devices to the Amity Social Cloud servers. Please note this counts devices, not users.

Max Chat Group Size
1,000
10,000
50,000
Video Streaming
-
SD
(1k MAUs x 2.5)
k Mins
SD
(1k MAUs x 5)
k Mins
Photo AI Moderation
-
Per 1k MAUs 1
k
Images
Per 1k MAUs 2
k
Images
File Storage
Per 1k MAUs: 25
GB
Per 1k MAUs: 50
GB
Per 1k MAUs: 100
GB
Chat
Basic
Advanced
Max
Private chat
-
-
-
Group chat
-
-
-
Broadcast chat

One way communication channel for organizations who want to make announcements, promote products, etc. Users are not able to respond in these channels.

-
-
-

One way communication channel for organizations who want to make announcements, promote products, etc. Users are not able to respond in these channels.

Notifications
-
-
-
Unread message count
-
-
-
+
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Text messages
-
-
-
Image messages
-
-
-
Audio messages
-
-
-
File messages
-
-
-
Message reply
-
-
-
Edit message
-
-
-
Delete message
-
-
-
Reactions
-
-
-
Message reporting
-
-
-
User reporting
-
-
-
Social
Basic
Advanced
Max
Official communities
-
-
-
Private communities

Use Amity Social SDK to enable your communities to voice their thoughts in both public and private in-app Groups.

-
-
-

Use Amity Social SDK to enable your communities to voice their thoughts in both public and private in-app Groups.

Comments
-
-
-
Reactions
-
-
-
Posts
-
-
-
+
View more
User profiles
-
-
-
Personal timelines

Allow users to express themselves by sharing posts, images, and other media on their timeline, with which other users can interact.

-
-
-

Allow users to express themselves by sharing posts, images, and other media on their timeline, with which other users can interact.

Newsfeed

Centralize content on the Newsfeed, so your users can get the latest updates from their groups and people they follow, all in one place.

-
-
-

Centralize content on the Newsfeed, so your users can get the latest updates from their groups and people they follow, all in one place.

Notifications
-
-
-
Video
Basic
Advanced
Max
Live streaming

Stream your events virtually and see community interaction as it happens. Host immersive in-app live events and stream them to millions of people from all over the world.

-
-
-

Stream your events virtually and see community interaction as it happens. Host immersive in-app live events and stream them to millions of people from all over the world.

Notifications

Engage users by providing them with real-time alerts regarding in-app activities, messages, Reactions, and more.

-
-
-

Engage users by providing them with real-time alerts regarding in-app activities, messages, Reactions, and more.

Instant interaction

Connect with users instantly by letting them interact directly with you and other viewers as they watch Stories.

-
-
-

Connect with users instantly by letting them interact directly with you and other viewers as they watch Stories.

Video playback

Record your live streams and save them after your event ends.

-
-
-

Record your live streams and save them after your event ends.

Support Packages

Response and Resolution time

Service Level Agreement S1
Standard
Business
Enterprise
Response Time
< 1 hour (24/7)
< 1 hour (24/7)
< 30 mins (24/7)
Resolution Time
4 hours (24/7)
< 4 hours (24/7)
< 4 hours (24/7)
Service Level Agreement S2
Response Time
-
< 4 hours
< 1 hour (24/7)
Resolution Time
-
6 working days
< 5 working days
Service Level Agreement S3
Response Time
-
< 24 hours
< 2 hours (24/7)
Resolution Time
-
21 working days
< 10 working days
Service Level Agreement S4
Response Time
-
< 48 hours
< 4 hours (24/7)
Resolution Time
-
30 working days
30 working days

Integration

Standard
Business
Enterprise
Tailored Technical Design
-
45 days from start
60 days from start
Serviced Onboarding
-
45 days from start
60 days from start

Technical Success Manager

Standard
Business
Enterprise
Slack support
-
General Technical Q&A
-
Implementation Guidance
-

Pricing

Standard
Business
Enterprise
Price
Free
$500/Month
Free at $50k ARR
Starting at $3000/Month
5% of MRR

Payment information

Additional fees

File Storage Overage Fee
$0.05/GB/month
Concurrent Connection Overage Fee
$1.50/connection
Inactive Users Overage Fee
(chargeable after exceeding 10x of MAU)
$0.024/MAU
Video - SD
$0.0014/min
Video - HD
(only available in MAX plan)
$0.0034/min
Video - FHD
(only available in MAX plan)
$0.0044/min
Social & Chat Image Moderation
$0.003/image
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Tax

United Kingdom
Top-ups are exclusive of 20% VAT, which will be applied to invoices upon top-up.
Rest of the World
0% VAT will be applied to invoices upon top-up.
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Frequently Asked Questions

How is MAU counted?

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that create or consume content on Amity Social Cloud servers through SDK or API within a monthly billing cycle. All service requests except authentication* are counted as MAU. MAU number is based on per-user instead of per-device, meaning that a user with the same user-ID with multiple devices will be counted as 1 MAU.

*Authentication service requests are Token, register device, register session.

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What is the difference between Basic, Advanced, and Max plans?

The Basic plan is designed to get you started quickly with the Amity Chat module. The Advanced Plan is designed to help you utilize Chat, Social, and Video to create fully immersive experiences in your applications and digital platforms. While the Max plan includes all features of the Advanced plan and can be designed for companies that have large MAU and usage.

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What are Inactive Users?

Inactive users are the total number of users, with uniqueness defined by its user ID, created within the Amity Social Cloud account that does not establish any connection to any Amity Social Cloud network in the period of month MAU is being calculated.

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How does Amity calculate video service minutes?

Video Service Minutes are calculated as the total number of minutes the viewers view on all videos within an Amity Social Cloud account - the minute views units are separated into 3 types depending on video resolution the viewer views at - SD (720p or less), HD (720p) and FHD (1080p) - and are charged at a different rate. All minute-view charges are rounded up to the nearest minute.

For example:

Account A: Created a live stream for 30 minutes, there are 700 viewers who view from start to the end in 480p resolution, with another 500 viewers joined at the 13-minute mark until the end in 720p resolution. Amity Video charges will be as followed:

SD Minute View: 700 viewers * 30 minute / view = 21,000 minute-views
HD Minute View: 500 viewers * 17 minute / view = 8,500 minute-views

SD Minute View Charge: $0.0014 / minute-view * 21,000 minute-views = $29.4
HD Minute View Charge: $0.0034 / minute-view * 8,500 minute-views = $28.9

Total Charge: $29.4 + $28.9 = $58.3

Please note that this example does not take into account any minute-views credit Account A may have. If Account A has any minute-views credit it will be deducted from the Minute-View before calculating the charge.

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What are Concurrent Connections?

Concurrent Connections are counted as the highest number of concurrently connected devices to the Amity Social Cloud servers at any given time. Please note this counts devices, not users - if a user connects from two devices, this counts as 2 concurrent connections. This also includes when the users connect from a website and the tab is still open. We recommend connecting the user only when it is needed.

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How is File Storage calculated?

File Storage is counted as the total amount of storage used by an account. This includes all images, videos, live-video and other files uploaded within an application across all Amity Social Cloud modules.

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How do you calculate the Max Group size?

Max Group Size is counted as the total number of users a group can contain. When you exceed maximum group size in your plan, all new channel join requests will be rejected.

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What is image moderation?

Image Moderation is counted as the number of images uploaded by the users that is analyzed by the Image Moderation system.

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What additional fees do I need to be aware of?

Each plan comes with different access to features and might have different limitations or free quotas. Additional fees will apply once you exceed the limitations or free quota of your plan for video service minutes viewed, maximum concurrent connections, number of images analyzed by the Image Moderation system and file storage. Inactive users overcharge fees will apply if the number of inactive users exceeds 10x of your MAU.

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What do I receive with the Enterprise Support?

Any client regardless of their tier can get Enterprise Support for an additional fee. The plan is for clients who need faster and more consultative technical support which includes:

  • 8 hours or less email response time on any integration issues.
  • Up to 8 hours of consultation per month with our support engineers on integration or architecture issues; including calls, in-person meetings (subject to local availability), and code reviews.
  • 24/7 access to support engineers over phone or email on any production issues.
  • 1 hour or less email response time on any production issues.
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