ClickCease

Amity Social Cloud Pricing

Amity's per-MAU pricing is cost-effective and fits any app with any usage.

Basic

15-day free trial
$0.06
/MAU

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that create or consume content on Amity Social Cloud servers.

Learn more

Chat
Chat and Messaging Essentials
Standard Support
Talk to Sales

Advanced

15-day free trial
$0.09
/MAU

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that create or consume content on Amity Social Cloud servers.

Learn more

Chat
Social
Video
Unlimited access to all
Amity Social Cloud features
Photo AI Moderation
+ Everything in Basic
Talk to Sales

Max

15-day free trial
$0.14
/MAU

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that create or consume content on Amity Social Cloud servers.

Learn more

Chat
Social
Video
Priority feature request
Access to HD Video Streaming
5% max concurrent connections
+ Everything in Advanced
Talk to Sales
All plans include

UI Kits and Template Apps

Amity Social Cloud is ready-to-use, the only things left to do are integration and frontend.

Scalability

Host unlimited connections, messages, and users with Amity Social Cloud. Don't limit your room to grow!

Analytics & Moderation Panel

Analyze data in real-time, and create a safe community for your users with our powerful analytics & moderation tools.

Reliability

Rapidly deploy Amity Social Cloud with an uptime SLA guarantee of 99.95%.

Compare plans

1
k
MAU

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that create or consume content on Amity Social Cloud servers.

Learn more

Price
Basic
Advanced
Max
Monthly
$
-
$
-
$
-

Usage

Basic
Advanced
Max
Peak Concurrent Connection

Concurrent Connections are counted as the highest number of concurrently connected devices to the Amity Social Cloud servers. Please note this counts devices, not users.

100 + 2% of MAUs
1,000 + 2% of MAUs
5,000 + 5% of MAUs

Concurrent Connections are counted as the highest number of concurrently connected devices to the Amity Social Cloud servers. Please note this counts devices, not users.

Messages/Month
Unlimited
Unlimited
Unlimited
Max Chat Group Size
1,000
10,000
50,000
File Storage
Per 1k MAUs: 25
GB
Per 1k MAUs: 50
GB
Per 1k MAUs: 100
GB
Video Streaming
-
SD
(1k MAUs x 2.5)
k Mins
SD
(1k MAUs x 2.5)
k Mins
Photo AI Moderation

Automatically moderate images that contain nudity, violence, suggestive, and disturbing images.

-
Per 1k MAUs 1
k
Images
Per 1k MAUs 2
k
Images

Images can be moderated using a machine learning driven image annotator.

Multiple Apps under one Organization

Chat

Messaging Essentials

Basic
Advanced
Max

Chat Channels

Basic
Advanced
Max

Message Types

Basic
Advanced
Max
Presence State

Messaging Essentials

Show real-time user availability/status, which users can enable or disable.

-
-
-

Show real-time user availability/status, which users can enable or disable.

Presence State

Social Essentials

Show real-time user availability/status, which users can enable or disable.

-
-
-

Show real-time user availability/status, which users can enable or disable.

Delivery Receipts

Messaging Essentials

Let users know that their message has been successfully delivered.

-
-
-

Let users know that their message has been successfully delivered.

Read Receipts

Messaging Essentials

Let users know when their messages have been read.

-
-
-

Let users know when their messages have been read.

Reactions

Messaging Essentials

Let users react to messages using text, emojis, stickers, and thumbs up.

-
-
-

Let users react to messages using text, emojis, stickers, and thumbs up.

Mentions

Messaging Essentials

Allow users to tag others in messages and chats.

-
-
-

Allow users to tag others in messages and chats.

Chat Members List

Messaging Essentials

Display list of members in a chat channel.

-
-
-

Display list of members in a chat channel.

Unread Message Count

Messaging Essentials

Display the number of unread messages to bring users back into the chat.

-
-
-

Display the number of unread messages to bring users back into the chat.

Push Notifications

Messaging Essentials

Notify users with push notifications when they receive messages or are mentioned in conversations.

-
-
-

Notify users with push notifications when they receive messages or are mentioned in conversations.

Subchannels

Messaging Essentials

Organize chat channels with subchannels.

-
-
-

Organize chat channels with subchannels.

Message Threading & Replies

Messaging Essentials

Allow users to reply to messages as a thread.

-
-
-

Allow users to reply to messages as a thread.

Auto-thumbnail Generator

Messaging Essentials

Show the Open Graph thumbnail image from URLs shared by users in chat channels.

-
-
-

Show the Open Graph thumbnail image from URLs shared by users in chat channels.

Image Resizing

Messaging Essentials

Images are automatically resized into multiple sizing options.

-
-
-

Images are automatically resized into multiple sizing options.

Video Resizing

Messaging Essentials

Videos are automatically resized to the maximum size of 480p.

-
-
-

Videos are automatically resized to the maximum size of 480p.

Message History

Messaging Essentials

Sent messages are stored and easily accessible for users.

-
-
-

Sent messages are stored and easily accessible for users.

Message Search

Messaging Essentials

Search for messages by text content, mentions or user.

-
-
-

Search for messages by text content, mentions or user.

Message Edit/Delete

Messaging Essentials

Allow users to edit and delete already sent messages.

-
-
-

Allow users to edit and delete already sent messages.

User Search

Messaging Essentials

Search for users in a channel to find and mention them.

-
-
-

Search for users in a channel to find and mention them.

Channel Search

Messaging Essentials

Search for and retrieve channels that match specific criteria.

-
-
-

Search for and retrieve channels that match specific criteria.

Channel Media Gallery

Messaging Essentials

Display various types of media, such as images, videos, and documents that are shared within a channel.

-
-
-

Display various types of media, such as images, videos, and documents that are shared within a channel.

Enable / Disable Push Notifications

Messaging Essentials

Enable users to customize their push notification preferences.

-
-
-

Enable users to customize their push notification preferences.

Message Previews

Messaging Essentials

Shows a preview of chat content, including sender information.

-
-
-

Shows a preview of chat content, including sender information.

UI Kit

Messaging Essentials

-
-
-

Private 1-to-1 Chats

Chat Channels

One-to-one private chat channels for users to message each other.

-
-
-

One-to-one private chat channels for users to message each other.

UI Kit (Design Files)

Messaging Essentials

-
-
-

Public Group Chats

Chat Channels

Public group chat channels can be discovered by all users and admins.

-
-
-

Public group chat channels can be discovered by all users and admins.

Private Group Chats

Chat Channels

Private group chat channels that can only be viewed by users that are invited.

-
-
-

Private group chat channels that can only be viewed by users that are invited.

Live Chats

Chat Channels

Live Chat Channels enable users to message in real-time during live events.

-
-
-

Live Chat Channels enable users to message in real-time during live events.

Broadcast Chats

Chat Channels

Broadcast chat channels only allow admin users to send messages, and users in the channel will be under read-only mode.

-
-
-

Broadcast chat channels only allow admin users to send messages, and users in the channel will be under read-only mode.

Text Messages

Message Types

Allow users to send text messages.

-
-
-

Allow users to send text messages.

Image Messages

Message Types

Allow users to send image messages.

-
-
-

Allow users to send image messages.

Video Messages

Message Types

Allow users to send video messages.

-
-
-

Allow users to send video messages.

Social

Social Essentials

Basic
Advanced
Max

Activity Feeds

Basic
Advanced
Max

Posts & Comments

Basic
Advanced
Max

Communities

Basic
Advanced
Max

User Profiles

Basic
Advanced
Max
Audio Messages

Message Types

Allow users to send audio messages.

-
-
-

Allow users to send audio messages.

File Messages

Message Types

Allow users to share file messages.

-
-
-

Allow users to share file messages.

Custom Messages

Message Types

If text, image, audio, video, and file type messages are not enough, you can create your own custom post with whatever data you need for rendering.

-
-
-

If text, image, audio, video, and file type messages are not enough, you can create your own custom post with whatever data you need for rendering.

Reactions

Social Essentials

Let users react to posts or comments using text, emojis, stickers, and thumbs up.

-
-
-

Let users react to posts or comments using text, emojis, stickers, and thumbs up.

Comments

Social Essentials

Increase post engagement by allowing your users to comment.

-
-
-

Increase post engagement by allowing your users to comment.

URL Enrichment

Social Essentials

Show previews from URLs posted by users.

-
-
-

Show previews from URLs posted by users.

Hashtags

Social Essentials

Allow users to use #hashtags in posts and comments.

-
-
-

Allow users to use #hashtags in posts and comments.

Mentions

Social Essentials

Allow users to tag others in posts and comments.

-
-
-

Allow users to tag others in posts and comments.

Real-Time Events

Social Essentials

Updates and edits are reflected immediately to all users on your platform.

-
-
-

Updates and edits are reflected immediately to all users on your platform.

Explore and Suggestions

Social Essentials

Display recommended, trending and categories of community groups to your users.

-
-
-

Display recommended, trending and categories of community groups to your users.

Engagement Analytics

Social Essentials

Gain insight with engagement analytics for your users.

-
-
-

Gain insight with engagement analytics for your users.

Global Feeds

Activity Feeds

An aggregate of both user and group feeds.

-
-
-

An aggregate of both user and group feeds.

Group Feeds

Activity Feeds

A collection of posts from members of the group or community.

-
-
-

A collection of posts from members of the group or community.

User Feeds

Activity Feeds

A collection of posts for a user's timeline.

-
-
-

A collection of posts for a user's timeline.

Custom Post Ranking

Activity Feeds

Define your post ranking algorithm based on engagement rates and time of posting.

-
-
-

Define your post ranking algorithm based on engagement rates and time of posting.

Feed Pagination

Activity Feeds

Whether you're querying a user, group, or global feed, a maximum of 20 posts will be returned at a time.

-
-
-

Whether you're querying a user, group, or global feed, a maximum of 20 posts will be returned at a time.

Text Posts

Posts & Comments

Allow users to create text posts.

-
-
-

Allow users to create text posts.

Image Posts

Posts & Comments

Let users create single image posts or create gallery posts.

-
-
-

Let users create single image posts or create gallery posts.

Video Posts

Posts & Comments

Allow users to create video posts.

-
-
-

Allow users to create video posts.

Livestream Posts

Posts & Comments

Allow users to create livestream video posts.

-
-
-

Allow users to create livestream video posts.

File Posts

Posts & Comments

Let users create file posts. They can share up to ten files in a single post.

-
-
-

Let users create file posts. They can share up to ten files in a single post.

Poll Posts

Posts & Comments

Allow users to create engaging poll posts with pre-defined answers.

-
-
-

Allow users to create engaging poll posts with pre-defined answers.

Custom Posts

Posts & Comments

If text, image, video, and file type posts are not enough, you can create your own custom post with whatever data you need for rendering.

-
-
-

If text, image, video, and file type posts are not enough, you can create your own custom post with whatever data you need for rendering.

Post Sharing

Posts & Comments

Allow users to share posts internally on the platform and externally to other platforms.

-
-
-

Allow users to share posts internally on the platform and externally to other platforms.

Post Edit/Delete

Posts & Comments

Allow users to edit and delete posts.

-
-
-

Allow users to edit and delete posts.

Threaded Comments

Posts & Comments

Allow users to reply to other comments inline/nested which encourages better discussion and responses.

-
-
-

Allow users to reply to other comments inline/nested which encourages better discussion and responses.

Comment Edit/Delete

Posts & Comments

Allow users to edit and delete comments.

-
-
-

Allow users to edit and delete comments.

Public Communities

Communities

Make community groups accessible for all users, anyone can see who's in the group and what they post.

-
-
-

Make community groups accessible for all users, anyone can see who's in the group and what they post.

Push Notifications

Posts & Comments

Notify users with push notifications when there are social interactions on your platform.

-
-
-

Notify users with push notifications when there are social interactions on your platform.

Private Communities

Communities

Make community groups accessible only for certain users, only accepted members can see who's in the group and what they post.

-
-
-

Make community groups accessible only for certain users, only accepted members can see who's in the group and what they post.

Post Impression and Reach Analytics

Posts & Comments

Gain deep insights into the reach of your social content, providing essential data.

-
-
-

Gain deep insights into the reach of your social content, providing essential data.

Trending Communities

Communities

Display the top trending communities to your users.

-
-
-

Display the top trending communities to your users.

Recommended Communities

Communities

Display a list of recommended communities to your users.

-
-
-

Display a list of recommended communities to your users.

Community Categories

Communities

Manage community categories so users can easily find the communities of their interest.

-
-
-

Manage community categories so users can easily find the communities of their interest.

Community Members List

Communities

Allow users to view the other members and moderators within a community.

-
-
-

Allow users to view the other members and moderators within a community.

Join Community

Communities

Allow users to join the communities of their interest within your app.

-
-
-

Allow users to join the communities of their interest within your app.

Create Community

Communities

Allow users to create their own community groups within your app.

-
-
-

Allow users to create their own community groups within your app.

Leave Community

Communities

Allow users to leave the communities within your app.

-
-
-

Allow users to leave the communities within your app.

Profile Avatar

User Profiles

Display an avatar associated with this user.

-
-
-

Display an avatar associated with this user.

Official Account

Communities

Verify a community group as an authentic account. Community will receive a badge as a presence of official status.

-
-
-

Verify a community group as an authentic account. Community will receive a badge as a presence of official status.

Moderation and Analytics

Analytics

Basic
Advanced
Max

Moderation

Basic
Advanced
Max

Content Moderation

Basic
Advanced
Max

User Moderation

Basic
Advanced
Max

Administrators & Moderators

Basic
Advanced
Max
Follower Count

User Profiles

Display the follower count of a user.

-
-
-

Display the follower count of a user.

Post Count

User Profiles

Display the number of posts from a user.

-
-
-

Display the number of posts from a user.

Follow/Unfollow

User Profiles

Users can establish new relationships by following each other, and interact with shared content.

-
-
-

Users can establish new relationships by following each other, and interact with shared content.

Edit Profile

User Profiles

Allow users to update information related to their profile such as display name, avatar, profile description, etc.

-
-
-

Allow users to update information related to their profile such as display name, avatar, profile description, etc.

User Search

User Profiles

Allow users to search for other users using their display name.

-
-
-

Allow users to search for other users using their display name.

User Roles

User Profiles

Display a list of user's roles, such as admin or moderator.

-
-
-

Display a list of user's roles, such as admin or moderator.

Analytics Dashboard

Analytics

Access detailed engagement data and key statistics related to your platform and users whenever you want.

-
-
-

Access detailed engagement data and key statistics related to your platform and users whenever you want.

Badges

User Profiles

Assign moderator (or custom) badges to distinguish various user roles.

-
-
-

Assign moderator (or custom) badges to distinguish various user roles.

New Posts & Comments

Analytics

See the number of new posts and comments created by users on your platform.

-
-
-

See the number of new posts and comments created by users on your platform.

Post Engagement

Analytics

Track posts with the most engagement and posts with popular comments.

-
-
-

Track posts with the most engagement and posts with popular comments.

Post Types

Analytics

Analyze the most popular post types based on the number of posts created by users.

-
-
-

Analyze the most popular post types based on the number of posts created by users.

Popular Feeds

Analytics

Keep track of various feeds with the highest number of posts by users.

-
-
-

Keep track of various feeds with the highest number of posts by users.

User Engagement

Analytics

Gain insight into your user engagement with data on users who post and comment.

-
-
-

Gain insight into your user engagement with data on users who post and comment.

Daily User Data

Analytics

See the number of unique users who send messages in your network each day.

-
-
-

See the number of unique users who send messages in your network each day.

Active Users Report

Analytics

Export a report showing active users in a selected date range.

-
-
-

Export a report showing active users in a selected date range.

Top Influencers

Analytics

Access users whose posts have the most engagement.

-
-
-

Access users whose posts have the most engagement.

New Messages by Day

Analytics

See an overview of new messages sent by users on your platform each day.

-
-
-

See an overview of new messages sent by users on your platform each day.

Messages Heatmap

Analytics

Number of messages sent per hour presented in a heatmap for precise insights.

-
-
-

Number of messages sent per hour presented in a heatmap for precise insights.

Total Messages by Channel

Analytics

Track and analyse the total number of messages created by channel.

-
-
-

Track and analyse the total number of messages created by channel.

Analytics Data Export

Analytics

Export a report showing engagement data in a selected date range.

-
-
-

Export a report showing engagement data in a selected date range.

Moderation Dashboard

Moderation

-
-
-
Moderator User Roles

Moderation

-
-
-
Flag Messages

Content Moderation

-
-
-
Flag Posts

Content Moderation

Flagged posts are presented to the admin for further review and action. The admin can then choose to delete that content.

-
-
-

Flagged posts are presented to the admin for further review and action. The admin can then choose to delete that content.

Flag Comments

Content Moderation

Flagged comments are presented to the admin for further review and action. The admin can then choose to delete the comments.

-
-
-

Flagged comments are presented to the admin for further review and action. The admin can then choose to delete the comments.

Post Review

Content Moderation

Allow community owners to decide whether a post is published on the feed for all members to see.

-
-
-

Allow community owners to decide whether a post is published on the feed for all members to see.

Allow List

Content Moderation

Any content containing URLs can be monitored so that only specific domains are allowed.

-
-
-

Any content containing URLs can be monitored so that only specific domains are allowed.

Profanity Filter

Content Moderation

Automatically filter out profanity within chat channels. Specific keywords or phrases can be added to a global blocklist.

-
-
-

Automatically filter out profanity within chat channels. Specific keywords or phrases can be added to a global blocklist.

Soft Delete Content

Content Moderation

The content is only marked as deleted. This means that the content still exists in the database.

-
-
-

The content is only marked as deleted. This means that the content still exists in the database.

Hard Delete Content

Content Moderation

The content data, along with its reactions, comments and replies, are removed from the database.

-
-
-

The content data, along with its reactions, comments and replies, are removed from the database.

Rate-limiting

Content Moderation

Rate limiting a chat channel controls the speed of messages that is published to all concurrent users in the channel.

-
-
-

Rate limiting a chat channel controls the speed of messages that is published to all concurrent users in the channel.

User-to-user Blocking

User Moderation

Allow users to block other users.

-
-
-

Allow users to block other users.

Flag Users

User Moderation

Flagged users are presented to the admin for further review and action. The admin can then choose to mute or ban the user.

-
-
-

Flagged users are presented to the admin for further review and action. The admin can then choose to mute or ban the user.

Mute Users

User Moderation

A muted user cannot send messages in a channel. However, muted users are still allowed to see the messages in a channel.

-
-
-

A muted user cannot send messages in a channel. However, muted users are still allowed to see the messages in a channel.

Security and Compliance

Security

Basic
Advanced
Max

Compliance

Basic
Advanced
Max

Infrastructure

Basic
Advanced
Max
Ban Users

User Moderation

Admins can ban users to permanently remove them from a chat or group so they are no longer able to participate or observe messages in that channel.

-
-
-

Admins can ban users to permanently remove them from a chat or group so they are no longer able to participate or observe messages in that channel.

Global Ban

User Moderation

Admins have the ability to impose a global ban on a user.

-
-
-

Admins have the ability to impose a global ban on a user.

Custom User Roles

Administrators & Moderators

Create new user roles with customized permissions.

-
-
-

Create new user roles with customized permissions.

Network Moderators

Administrators & Moderators

Network moderators can moderate all posts, comments, and users in all communities across the entire network.

-
-
-

Network moderators can moderate all posts, comments, and users in all communities across the entire network.

Community Moderators

Administrators & Moderators

Community moderators can moderate all posts, comments, and users in within a community.

-
-
-

Community moderators can moderate all posts, comments, and users in within a community.

Change User Roles

Administrators & Moderators

Admins can promote and demote a user's role in a community.

-
-
-

Admins can promote and demote a user's role in a community.

TLS Encryption

Security

Data in transit is always encrypted with the latest TLS protocol.

-
-
-

Data in transit is always encrypted with the latest TLS protocol.

AES 256 Encryption

Security

Data at rest is always encrypted via AES-256 encryption.

-
-
-

Data at rest is always encrypted via AES-256 encryption.

GDPR API

Security

Our API allows you to hard delete user data and content according to GDPR standards.

-
-
-

Our API allows you to hard delete user data and content according to GDPR standards.

SOC2

Compliance

Amity Social Cloud is SOC2 Type II certified.

-
-
-

Amity Social Cloud is SOC2 Type II certified.

ISO27001

Compliance

Amity Social Cloud is ISO27001 certified.

-
-
-

Amity Social Cloud is ISO27001 certified.

GDPR

Compliance

Amity Social Cloud is GDPR compliant.

-
-
-

Amity Social Cloud is GDPR compliant.

AWS Multi Region Support

Infrastructure

Amity offers servers in the following locations: USA (North Virginia), Germany (Frankfurt), and Singapore.

-
-
-

Amity offers servers in the following locations: USA (North Virginia), Germany (Frankfurt), and Singapore.

SAML / SSO

Infrastructure

Amity Social Cloud supports Single Sign-On (SSO) with Security Assertion Markup Language (SAML) integration.

-
-
-

Amity Social Cloud supports Single Sign-On (SSO) with Security Assertion Markup Language (SAML) integration.

Webhook Events

Infrastructure

Webhook Events is a great way you can extend and build custom functionalities on your own by receiving triggers from Amity Social Cloud.

-
-
-

Webhook Events is a great way you can extend and build custom functionalities on your own by receiving triggers from Amity Social Cloud.

Chatbots

Infrastructure

We support the integration of chatbots from Amity Solutions.

-
Add on
-
Add on
-
Add on

We support the integration of chatbots from Amity Solutions.

Support Packages

Our Support Packages offer various levels of technical assistance. All agreements include standard support, with additional packages available to meet your specific needs.

Response and Resolution time

Service Level Agreement S1
Standard
Business
Enterprise
Response Time
< 1 hour (24/7)
< 1 hour (24/7)
< 30 mins (24/7)
Resolution Time
4 hours (24/7)
< 4 hours (24/7)
< 2 hours (24/7)
Service Level Agreement S2
Response Time
-
< 4 hours
< 1 hour (24/7)
Resolution Time
-
6 working days
< 5 working days
Service Level Agreement S3
Response Time
-
< 24 hours
< 2 hours (24/7)
Resolution Time
-
21 working days
< 10 working days
Service Level Agreement S4
Response Time
-
< 48 hours
< 4 hours (24/7)
Resolution Time
-
30 working days
30 working days

Integration

Standard
Business
Enterprise
Tailored Technical Design
-
45 days from start
60 days from start
Serviced Onboarding
-
45 days from start
60 days from start

Technical Success Manager

Standard
Business
Enterprise
Slack Support
-
2AM - 5PM UTC
2AM - 8PM UTC
General Technical Q&A
-
Implementation Guidance
-

Pricing

Standard
Business
Enterprise
Price
Included
$500/Month
Free at $50k ARR
Starting at $3000/Month
5% of MRR

Payment information

Additional fees

File Storage Overage Fee
$0.05/GB/month
Concurrent Users Overcharge
$0.05/connection/day
Inactive Users Overage Fee
(chargeable after exceeding 10x of MAU)
$0.024/MAU
Video - SD
$0.0014/min
Video - HD
(only available in MAX plan)
$0.0034/min
Video - FHD
(only available in MAX plan)
$0.0044/min
Social & Chat Image Moderation
$0.003/image
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Thank you!

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Talk to Sales

Tax

United Kingdom
Top-ups are exclusive of 20% VAT, which will be applied to invoices upon top-up.
Rest of the World
0% VAT will be applied to invoices upon top-up.
Was this helpful?
Thank you!

We’re sorry this wasn't helpful enough. Please feel free to contact Sales, someone from our team will get in touch with you.

Talk to Sales

Frequently Asked Questions

How is MAU counted?

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that create or consume content on Amity Social Cloud servers through SDK or API within a monthly billing cycle. All service requests except authentication* are counted as MAU. MAU number is based on per-user instead of per-device, meaning that a user with the same user-ID with multiple devices will be counted as 1 MAU.

*Authentication service requests are Token, register device, register session.

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What is the difference between Basic, Advanced, and Max plans?

The Basic plan is designed to get you started quickly with the Amity Chat module. The Advanced Plan is designed to help you utilize Chat, Social, and Video to create fully immersive experiences in your applications and digital platforms. While the Max plan includes all features of the Advanced plan and can be designed for companies that have large MAU and usage.

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What are Inactive Users?

Inactive users are the total number of users, with uniqueness defined by its user ID, created within the Amity Social Cloud account that does not establish any connection to any Amity Social Cloud network in the period of month MAU is being calculated.

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How does Amity calculate video service minutes?

Video Service Minutes are calculated as the total number of minutes the viewers view on all videos within an Amity Social Cloud account - the minute views units are separated into 3 types depending on video resolution the viewer views at - SD (720p or less), HD (720p) and FHD (1080p) - and are charged at a different rate. All minute-view charges are rounded up to the nearest minute.

For example:

Account A: Created a live stream for 30 minutes, there are 700 viewers who view from start to the end in 480p resolution, with another 500 viewers joined at the 13-minute mark until the end in 720p resolution. Amity Video charges will be as followed:

SD Minute View: 700 viewers * 30 minute / view = 21,000 minute-views
HD Minute View: 500 viewers * 17 minute / view = 8,500 minute-views

SD Minute View Charge: $0.0014 / minute-view * 21,000 minute-views = $29.4
HD Minute View Charge: $0.0034 / minute-view * 8,500 minute-views = $28.9

Total Charge: $29.4 + $28.9 = $58.3

Please note that this example does not take into account any minute-views credit Account A may have. If Account A has any minute-views credit it will be deducted from the Minute-View before calculating the charge.

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What are Concurrent Connections?

Concurrent Connections are counted as the highest number of concurrently connected devices to the Amity Social Cloud servers during the month. Only the highest peak of the entire month is used to determine the overcharges when the free quota is surpassed. Going above the free quota multiple times during that month will not incur any additional charges as long as it is still below the highest peak recorded. Please note this counts devices, not users - if a user connects from two devices, this counts as 2 concurrent connections. This also includes when the users connect from a website and the tab is still open. We recommend connecting the user only when it is needed.

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How is File Storage calculated?

File Storage is counted as the total amount of storage used by an account. This includes all images, videos, live-video and other files uploaded within an application across all Amity Social Cloud modules.

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How do you calculate the Max Group size?

Max Group Size is counted as the total number of users a group can contain. When you exceed maximum group size in your plan, all new channel join requests will be rejected.

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What is image moderation?

Image Moderation is counted as the number of images uploaded by the users that is analyzed by the Image Moderation system.

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What additional fees do I need to be aware of?

Each plan comes with different access to features and might have different limitations or free quotas. Additional fees will apply once you exceed the limitations or free quota of your plan for video service minutes viewed, maximum concurrent connections, number of images analyzed by the Image Moderation system and file storage. Inactive users overcharge fees will apply if the number of inactive users exceeds 10x of your MAU.

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What do I receive with the Enterprise Support?

Any client regardless of their tier can get Enterprise Support for an additional fee. The plan is for clients who need faster and more consultative technical support which includes:

  • 8 hours or less email response time on any integration issues.
  • Up to 8 hours of consultation per month with our support engineers on integration or architecture issues; including calls, in-person meetings (subject to local availability), and code reviews.
  • 24/7 access to support engineers over phone or email on any production issues.
  • 1 hour or less email response time on any production issues.
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