Dhivya technical writer at Amity

👋 I’m Dhivya, Technical Writer at Amity!

For this new episode of “Amity People”, please welcome to the stage Dhivya Jayapal! Dhivya works at the Bangkok office as a Technical Writer, helping to improve and grow the knowledge of the product through technical documentation. To discover more about her role and journey so far, read the full interview👇.

Tell us a little bit about yourself, where you are from, what are your interests, and what were you doing before joining Amity.

I am Dhivya. I come from India. I live in Bangkok for the past 5 years. I have 9+ years of experience in the Content domain. I used to work with Infosys as a Content Lead back home. 

In 2017 I moved to Thailand with my husband, and since my child was only a few months old, I took a career break for around 4 years to ensure my child got the best care possible and had a strong foundation. It gives me immense satisfaction to realize that I have played my part in shaping the next generation. 

Also, I took this break as an opportunity and enhanced my baking skills. Furthermore, I put corona's house arrest to good use by becoming a certified Yoga instructor.

How would you describe what Amity does to a friend vs to a 5-year-old?

To a friend:

Imagine you have an exclusive app for your favorite store, where you can interact with your store management, and your regular shopping companion, and know about their offers and new releases. 

Imagine you can like, share, post, and interact with your in-store community just like how you do in your social media applications. How interesting that would be. And at Amity, we help organizations to integrate our software development kits with their existing application or website and transform them into a social network to enhance user interaction, on a secured platform.

Imagining I am explaining to my kid who is 5 years old 😀

Do you want to interact with your school friends, know if your friends have completed their homework, and would you like to know where they have been on the weekends? 

You can also post a picture of your painting, taekwondo and swimming classes, the ice cream you had, toys your bought, and places you visited during your holidays. At Mommy’s office, we help your school to have an application where you can see and let your friends know how your after-school activities are.

What is your favorite perk of working remotely?

1. I like to start the day early and close off early. So it's a big advantage for me.

2. I get a better work-life balance. I can spend quality time with my family and sit with my kid for his home lessons.

3. Less commute stress

As everything has its pros and cons, I also feel there’s nothing like coming to the office & working closely with colleagues. It is easy to get a doubt cleared when we discuss it in person than over a call.


What made you decide to work in the tech industry and what advice would you give someone who is starting in the industry?

1. The opportunities we get in the IT industry are vast and you can pursue your career in a domain you are good at.

2. You get the opportunity to work with geographically located people. You grow in your career as well as an individual when you have experience of multi-cultures on a day-to-day basis.

3. Your career growth is also fast as your performance is recognized and rewarded unbiasedly.

4. There’s always a thirst to upgrade yourself to survive in the IT industry. It also makes you feel young at heart. My advice to a person who wishes to set their career in this industry would be, to take one step at a time and always have the urge to upgrade yourself.

Describe a routine day for you at Amity.

As a technical writer at Amity, I am responsible for maintaining AmityDocs on par with our constantly upgrading products. My day starts by going through my emails and documentation tickets. I like to hand-write my day’s tasks in my notepad. It comes in handy and you cannot miss any item. 

I am responsible for updating changelogs and release notes for each sprint. Usually, in the first half of the day, I work on tickets that need clarification from the developers or POs. In the second half, I work on the tickets and close them. Parallelly, I am working on streamlining AmityDocs. I also go through various technical writers' forums to gain knowledge on how content can be presented so that the documents I work on stand apart from the usual content.

What are some of the best things about your role? What are some challenges you face?

The best part about my role is, that I will be able to work on all the projects going on in the company. My contribution will be there in all the products 😀. Ironically, that happens to be my challenge as well, as I need to write on something that I was not part of when it is developed from scratch. But I believe this challenge is what creates sustainable growth for my future.

What are some of your favorite online communities that you belong to and why do they mean so much to you?

1. LinkedIn, forever grateful as I landed in Amity through LI.

2. I follow the Technical Writers forum to keep me updated on my field.

3. I am part of many baking communities, where I get so much knowledge on baking and stuff which helps to improve my skills and add new items to my menu.

4. Instagram, is full of positive vibes when you see people doing great in their lives. It could not be 100% true what we see there but still, it spreads positivity. What you see is what you get!

5. I belong to many LOA communities as well. My favorite quote is “When you want something, all the universe conspires in helping you to achieve it” So just ask for it and the Universe is ready to give.

Want to be part of the team?

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