เพื่อประเมินประสิทธิภาพของ Optimizer ของเรา เราได้ทดสอบกับเอกสารภาษาไทยที่ยังไม่ได้คัดกรอง 100 ชุด เป็นเอกสารที่เกี่ยวข้องกับการบริการลูกค้าในอุตสาหกรรมการเงิน ซึ่งถือเป็นหนึ่งใน use cases ที่ซับซ้อนที่สุดสำหรับแชตบอต…
Initially, a dataset of 14 voice conversations with 30 labeled emotions was used to evaluate a conventional acoustic emotion detection model, achieving a modest accuracy of 32% with the popular…
Successful Deployment with Help Desk Use Case. Our recent collaboration with the Accentix Team has validated the technical robustness of our solution.…
evaluate our optimizer’s performance, we tested our optimizer against 100 chunks of Thai language uncleaned documents related to customer service in the financial industry, one of the most complex use…
The TRAG Benchmark consists of 56 test cases, 8 categories, and 7 distinct scenarios. Each test case comprises a user query and its corresponding document context.…
In these cases, you will be an authorized end user (“. Authorized End User. ”) and your Personal Data will be provided to us by the Customer in order to allow you to use our Services.…
GenAI) efforts are spearheaded by its dedicated AI Labs, which focuses on researching, understanding, and applying advanced language models such as OpenAI’s GPT to develop high-value business use…
Nonlinear/unstable convergence in some cases. Table 1: Fine-tuning Methodologies. 4. Experimental Results. Performance by Dataset & Method.…
To uncover these insights, we use a keyword-driven approach. The process begins with call recordings between agents and customers.…
To determine which data should be used, SQL query topics are preconfigured based on industry guidelines.…
The system operates across two main environments: Eko (User Interaction Layer). Hosted on Azure + Google Cloud.…
This model uses advanced AI capabilities to effectively evaluate call transcripts and produce reliable scores.…