A conversational bot can engage customers' every activity by managing customer support, marketing campaigns, and more. Through the Amity Bots AI chatbot application, you can create automated bots and run them on the Amity Social Cloud and other popular social networks.
Amity Bots can eliminate your operational waste and deliver personalized support at scale using AI. Integrate bots to your application and turn your online customer experience into an efficient one in no time.
Build, run, and launch customized campaigns using your chatbots. Market the most relevant information to your customers based on their behavior. Use bots to create out-of-the-box marketing promotions to engage with your users.
Connect to all chat channels – LINE, Facebook, Webchat or even chat on your mobile app – and respond to every user in one single platform.
Amity bots can summarize every user interaction with your agent and push information to your CRM to further enrich your customer’s profile.
Amity bots have an AI-powered language processing engine to ensure the chatbot understands your customers and selects the best actions from chatbot logic flows.
Use a chatbot to grow your sales and get more leads and sales opportunities. With bots, you can produce qualified prospects from your app or other platforms and provide self-service support to nurture them into customers.
Segment your customers according to their interactions with the chatbot and their profile in your system.
Target different user segments with various promotions or interactive goal-based questionnaires.
Generate leads right on your app or chat channels by allowing your users to register for your product or campaigns. Chatbots can route leads to your sales agent for further engagement.
Maximize customer satisfaction with reliable, 24/7 in-app support. With Amity Bots for customer service, you can provide your customers with timely answers to their most pressing questions no matter where they are. Save on human resources, just automate frequently asked queries and give solutions instantly.
No matter how complicated your chatbot is, our Amity Bots can visualize and maintain its logic easily.
Get notification when your chatbot needs human support. An agent can also trigger the chatbot to send carousel, flex, or other rich media messages to the user.
Allows your customer support agents to train your chatbot as they use it. Your chatbot development team can then approve or reject their training data as needed.
Amity modules are ready to use — the only things left to do are integration and frontend. Going the extra mile, Amity's UI Kit allows endless customizations and an upgradable UI, making it easy to add social features to your app!
Host unlimited connections, messages, and users (with up to 300,000 concurrent users per single chat room) with Amity Chat SDK. Don't limit your room to grow!
Handle massive amounts of content swiftly with our sophisticated moderation system and role-based permissions.
Rapidly deploy Amity Social Cloud with an uptime SLA guarantee of 99.9%.
Build online communities, drive social engagement, create positive experiences, and grow your revenue.