Amity Bots

Do more with less

A conversational bot can engage customers' every activity by managing customer support, marketing campaigns, and more. Through the Amity Bots AI chatbot application, you can create automated bots and run them on the Amity Social Cloud and other popular social networks.

Time to streamline processes

Amity Bots can eliminate your operational waste and deliver personalized support at scale using AI. Integrate bots to your application and turn your online customer experience into an efficient one in no time.

Marketing Campaign Management

Provide personalized brand experience

Build, run, and launch customized campaigns using your chatbots. Market the most relevant information to your customers based on their behavior. Use bots to create out-of-the-box marketing promotions to engage with your users.

Multi-channel

Connect to all chat channels – LINE, Facebook, Webchat or even chat on your mobile app – and respond to every user in one single platform.

User Profile and Context

Amity bots can summarize every user interaction with your agent and push information to your CRM to further enrich your customer’s profile.

AI-Powered Decision

Amity bots have an AI-powered language processing engine to ensure the chatbot understands your customers and selects the best actions from chatbot logic flows.

Sales Automation

Optimize your sales cycle

Use a chatbot to grow your sales and get more leads and sales opportunities. With bots, you can produce qualified prospects from your app or other platforms and provide self-service support to nurture them into customers.

Flexible Segmentation

Segment your customers according to their interactions with the chatbot and their profile in your system.

Targeted Chat Campaign

Target different user segments with various promotions or interactive goal-based questionnaires.

Generate and Convert Leads

Generate leads right on your app or chat channels by allowing your users to register for your product or campaigns. Chatbots can route leads to your sales agent for further engagement.

Customer Support Chat

Give round-the-clock customer service

Maximize customer satisfaction with reliable, 24/7 in-app support. With Amity Bots for customer service, you can provide your customers with timely answers to their most pressing questions no matter where they are. Save on human resources, just automate frequently asked queries and give solutions instantly.

Chatbot Logic Visualizer

No matter how complicated your chatbot is, our Amity Bots can visualize and maintain its logic easily.

Co-pilot Live Chat

Get notification when your chatbot needs human support. An agent can also trigger the chatbot to send carousel, flex, or other rich media messages to the user.

Train AI On the Go

Allows your customer support agents to train your chatbot as they use it. Your chatbot development team can then approve or reject their training data as needed.

Secure, ready-to-use, and scalable

UI Kit

Amity modules are ready to use — the only things left to do are integration and frontend. Going the extra mile, Amity's UI Kit allows endless customizations and an upgradable UI, making it easy to add social features to your app!

Scalability

Host unlimited connections, messages, and users (with up to 300,000 concurrent users per single chat room) with Amity Chat SDK. Don't limit your room to grow!

Moderation

Handle massive amounts of content swiftly with our sophisticated moderation system and role-based permissions.

Reliability

Rapidly deploy Amity Social Cloud with an uptime SLA guarantee of 99.9%.

Explore solutions using Amity Social SDK

Build online communities, drive social engagement, create positive experiences, and grow your revenue.

Transform customers into brand ambassadors

Integrate social features into your app, enrich experiences, and boost customer engagement.

Boost engagement with an interactive social news feed
Let videos transform the customer experience
Create better customer engagement with chatbots
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Amplify communities within your platform

Provide communities around your brand a way to connect and increase customer loyalty, retention, and interest.

Host meaningful discussions
Give your users a reason to check-in
Engage your community with social news feeds
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Power-up your app with social features

Integrate social features into your app to enhance the user experience and boost engagement.

Boost engagement with an interactive social news feed
Let videos transform the user experience
Create superior user engagement with chatbots
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Grow online sales with social commerce

Transform online shopping into a rich and engaging experience by implementing in-app live streaming and video features.

Live stream events and interact in real time
Allow your customers to help you sell
Automate personalized sales and marketing
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Powering social experiences for 10M+ end users

Start building social experiences with Amity Social Cloud SDKs