Amity Social Cloud Pricing

Amity's per-MAU pricing is cost-effective and fits any app with any usage. Instead of being charged a fix recurring monthly fee, you can use your Amity Credit at your own pace, remaining agile.

Basics

Month free trial
$0.06
/MAU

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that connect to Amity Social Cloud servers.

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+ Additional fees
Chat & Messaging Essentials
Dedicated Slack Support
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Advanced

Month free trial
$0.09
/MAU

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that connect to Amity Social Cloud servers.

︁
+ Additional fees
The Complete Social Experience
SD video quality
Dedicated Slack Support
Talk to Sales

Max

Month free trial
$0.14
/MAU

MAU (Monthly Active Users) is the number of unique users (with uniqueness defined by the user-ID) that connect to Amity Social Cloud servers.

︁
+ Additional fees
The Complete Social Experience
HD video quality
Photo AI Moderation
Dedicated Slack Support
Talk to Sales

UI Kits and Template Apps

Amity modules are ready to use — the only things left to do are integration and frontend.

Scalability

Host unlimited connections, messages, and users with Amity Chat SDK. Don't limit your room to grow!

Moderation

Handle massive amounts of content swiftly with our sophisticated moderation system and role-based permissions.

Reliability

Rapidly deploy Amity Social Cloud with an uptime SLA guarantee of 99.9%.

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Chat
Social Cloud
Enterprise
Enter-prise
Private chat
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Group chat
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Broadcast chat

One way communication channel for organizations who want to make announcements, promote products, etc. Users are not able to respond in these channels.

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Notifications
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Unread message count
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Text messages
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Image messages
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Audio messages
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File messages
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Message reply
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Edit message
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Delete message
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Reactions
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Message reporting
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User reporting
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UI Kit

Amity modules are ready to use — the only things left to do are integration and frontend. Endless customizations and an upgradable UI makes it easy to add social features to your app!

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Official groups
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Private groups
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Use Amity Social SDK to enable your communities to voice their thoughts in both public and private in-app Groups.

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Comments
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Reactions
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Posts
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User profiles
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Personal timelines
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Allow users to express themselves by sharing posts, images, and other media on their timeline, with which other users can interact.

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Newsfeed
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Centralize content on the Newsfeed, so your users can get the latest updates from their groups and people they follow, all in one place.

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Notifications
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UI Kit
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Amity modules are ready to use — the only things left to do are integration and frontend. Endless customizations and an upgradable UI makes it easy to add social features to your app!

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Live streaming
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Stream your events virtually and see community interaction as it happens. Host immersive in-app live events and stream them to millions of people from all over the world.

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Notifications
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Engage users by providing them with real-time alerts regarding in-app activities, messages, Reactions, and more.

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Instant interaction
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Connect with users instantly by letting them interact directly with you and other viewers as they watch Stories.

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Video playback
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Record your live streams and save them after your event ends.

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Stories
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Amity Video SDK, enabled by video APIs, can allow users to create short-form video stories, just like today's most popular social apps.

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Payment information

Additional fees

File Storage Fee
$0.05/GB/month
Concurrent Connection Overage Fee
$1.50/connection
Enterprise Support
$2,000/month
Inactive Users Overage Fee
(chargable after exceeding 10x of MAU)
$0.024/MAU
Amity Video - SD
$0.0014/min
Amity Video - HD
$0.0034/min
Amity Video - FHD
$0.0044/min
Bot Image Recognition
$0.015/image
Amity Bots
$0.003/message
Amity Bots Agent
$55/agent/month
Amity Social & Chat Image Moderation
$0.003/image

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Tax

United Kingdom
Top-ups are exclusive of 20% VAT, which will be applied to invoices upon top-up.
Rest of the World
0% VAT will be applied to invoices upon top-up.

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Frequently Asked Questions

What is the difference between Chat, Social Cloud, and Enterprise plans?

The Basics plan is designed to get you started quickly with the Amity Chat module. The Advanced Plan is designed to help you utilise all of Amity’s modules (Chat, Social, Bots and Video) to create fully immersive experiences in your applications and digital platforms. While the Max plan includes all features of the Advanced plan and is designed for companies that have large MAU and usage.

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How is MAU calculated?

Monthly Active Users: MAU is the number of unique users (with uniqueness defined by the user-ID) that connect to Amity Social Cloud servers through SDK or API to create or consume content within a monthly billing cycle. MAU number is based on per-user instead of per-device, meaning that a user with the same user-ID with multiple devices will be counted as 1 MAU.

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What are Inactive Users?

Inactive users are the total number of users, with uniqueness defined by its user ID, created within the Amity Social Cloud account that does not establish any connection to any Amity Social Cloud network in the period of month MAU is being calculated.

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How does Amity calculate video service minutes?

Video Service Minutes are calculated as the total number of minutes the viewers view on all videos within an Amity Social Cloud account - the minute views units are separated into 3 types depending on video resolution the viewer views at - SD (720p or less), HD (720p) and FHD (1080p) - and are charged at different rate. All minute-view charges are rounded up to the nearest minute. For example:

Account A: Created a live stream for 30 minutes, there are 700 viewers who view from start to the end in 480p resolution, with another 500 viewers joined at the 13-minute mark until the end in 720p resolution. Amity Video charges will be as followed:

SD Minute View: 700 viewers * 30 minute / view = 21,000 minute-views

HD Minute View: 500 viewers * 17 minute / view = 8,500 minute-views

SD Minute View Charge: $0.0014 / minute-view * 21,000 minute-views = $29.4

HD Minute View Charge: $0.0034 / minute-view * 8,500 minute-views = $28.9

Total Charge: $29.4 + $28.9 = $58.3

Please note that this example does not take into account any minute-views credit Account A may have. If Account A has any minute-views credit it will be deducted from the Minute-View before calculating the charge.

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What are Concurrent Connections?

Concurrent Connections are counted as the highest number of concurrently connected devices to the Amity Social Cloud servers within a given month. Please note this counts devices, not users - if a user connects from two devices, this counts as 2 concurrent connections. This also includes when the users connect from a website and the tab is still open. We recommend connecting the user only when it is needed.

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How is File Storage calculated?

File Storage is counted as the total amount of storage used by an account. This includes all images, videos, live-video and other files uploaded within an application across all Amity Social Cloud modules.

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How do you calculate the Max Group size?

Max Group Size is counted as the total number of users a group can contain. When you exceed maximum group size in your plan, all new channel join requests will be rejected.

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What is image moderation?

Image Moderation is counted as the number of images uploaded by the users that is analyzed by the Image Moderation system. There are two types of image moderation - Bot Image Recognition and Social & Chat Image Moderation.

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What additional fees do I need to be aware of?

Each plan comes with different access to features and might have different limitations or free quotas. Additional fees will apply once you exceed the limitations or free quota of your plan for video service minutes viewed, maximum concurrent connections, number of images analyzed by the Image Moderation system and file storage. Inactive users overcharge fees will apply if the number of inactive users exceeds 10x of your MAU.

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What do I receive with the Premium Enterprise Support?

Any client regardless of their tier can get Premium Enterprise Support for an additional fee. The plan is for clients who need faster and more consultative technical support which includes:

  • 8 hours or less email response time on any integration issues.
  • Up to 8 hours of consultation per month with our support engineers on integration or architecture issues; including calls, in-person meetings (subject to local availability), and code reviews.
  • 24/7 access to support engineers over phone or email on any production issues.
  • 1 hour or less email response time on any production issues.

Enterprise support can be purchased at $2,000 per month.

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