As trusted leaders, educators, and innovators in value-based care, BSW Health had their sights set on the opportunity to extend their programs beyond the walls and clinics of hospitals. From day one, the company knew that patients going into surgeries and procedures face major challenges, so they were searching for something that would make them feel less alone and distanced from others. The ultimate solution would, therefore, enable individuals to come together and support each other emotionally while being part of a healing community.
By utilizing this module, the company was able to implement a feed so that users could post and send well wishes and prayers to patients and their close relatives, as well as those entering a procedure. Since the feed included messages from all other community members as well, users could interact with these posts and provide extra emotional support by sending likes, comments, and reactions.
This implementation made patients feel like they belonged in the community and weren’t going through their challenges alone. This benefit also had a spiral effect on all members of the BSW Health workforce, as doctors and staff could better care for their patients and make use of a more humanistic approach to their work.
We are proud to enable growing businesses with social, chat, video, and bot capabilities. Baylor Scott & White Health is focused on creating safe and private in-app communities for patients and users. With Amity Social Cloud, they are equipped with innovative social technologies that will help them reach their goals faster than ever!