Beijing, China
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Technical Project Manager

UPSTRA (https://www.amity.co/upstra) is one of Amity’s core solutions - a powerful application development platform for fueling the social experiences that every app needs. Thanks to Upstra pre-build modules, businesses can effortlessly add messaging and social features to existing apps to skyrocketed their customer engagement and retention rate. With Upstra, we bring the power of social to any app within hours!

YOU WILL BE DOING
● Guiding the team and organisation on how to use Project Management practices and values to delight customers
● Collaborating with an effective team of business analyst, cross platform engineers and QAs that continually improve and deliver value to our customers
● Collaborate intimately with our product managers to combine functional and operational knowledge to design software that requires minimal training, without sacrificing functionality and compliance
● Responsible for developing a detail project plan with your feature teams to ensure the engineering pipeline is clearly communicated across the company;
● Cultivate a fun environment where people feel supported, encouraged to develop and have the opportunity to do the best work of their lives
● Working closely with others to form a team who are jointly accountable for the delivery and support of our products
● Ensure that our change management, release management and incident management processes is working effectively
● Take deliberate and calculated risks and experiment with our product development process to find ways to accelerate the creation of value for our customers and EKO
● Establish a structure of management, and peer feedback mechanisms for your team that supports high performance and personal and professional development
● Present feature specifications and best practices to internal stakeholders, customers, prospects and implementation partners
● Manage customer escalations and production issues, mitigating functional challenges and improving customer satisfaction

WE’RE LOOKING FOR

● Must be fluent in Mandarin as this role will be primarily based in Beijing and secondary in Bangkok.
● You have at least 3+ years of experience as a technical Project Manager, Development manager, or implementation consultant, or business analyst in a fast paced cloud/software based environment
● Manage customer escalations and production issues, mitigating functional challenges and improving customer satisfaction
● Identifies, develops, and initiates innovations and solutions where precedents and procedures may not exist. Works cross-functionally to solve problems and implement changes. Analyzes decisions and actions for their support of the larger area's strategic direction. Works with senior management to resolve more complex problems
● Highly motivated, self-driven and passionate about delivering great experiences
● Structured and efficient in planning and coordination of projects and sprints
● Strong written and oral communication skills
● Expertise with various agile and software development tools (e.g. JIRA)
● Demonstrable history of leading various agile/scrum projects/SDLC projects for cross-functional and highly matrix organizations
● Ability to articulate ideas to both technical and non-technical audiences and a willingness to share the work we do across the organization
● A solid track record of addressing customer needs through the use of technology at scale
● Preferred - Have worked with chat applications like line, messenger or and chat SDK products.

Interested?

Email jobs@amity.co with the subject

Technical Project Manager
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