Bangkok, Thailand

Service Engineer

Product line: Amity Bots

What we do:

We’re an enterprise Chat Management platform for businesses. Best known as Chatbots. We have developed the best-in-class AI NLP regarded by industry and customers. Our AI / Chatbot solution helps optimize customer experiences for their corporate platforms, providing live Chat & Agent Management. Chat Marketing & Segmentation. Content Management, Chatbot Logic Management, Feedback & Survey, and Analytics & Report.

About the role: 

As a Service Engineer on the Amity Bots team, you will be responsible for the maintenance and correction of the product.

Your Day to Day : 

  • Work collectively with the UX Designer and Business Analysts/Project Managers to understand customer requirements.
  • Develop applications (web or mobile) using the products' API and SDK for customer requirements.
  • Communicate with clients throughout the development and deployment phase.
  • Collaborate closely with the operations team to deploy applications into the client environment.
  • Proactively provide constructive feedback to the product team on any optimization in the process, tools, or systems. 
  • Become an expert on the Amity Bots platform and integrations while keeping up with industry trends in data and analytics

Your experience includes: 

  • Bachelor's degree in the related field
  • 3 + years of programming experience
  • NodeJS & ReactJS experience 
  • Database experience (Relational or NoSQL)
  • Experience in chatbots is a plus. 
  • Fluent in the English language 

What’s in it for you: 

  • Comprehensive Healthcare package
  • Flexible hours
  • Paid vacation
  • Travel benefits
  • Team outings, lunches, and bonding activities
  • Work in our gorgeous office in Bangkok, Thailand
  • Thai masseuse in the office (ooh la laaa) 
  • Work with distributed teams globally in Amsterdam, Austin, Bangkok, London, and Milan
  • Visibility of your results and direct impact on the product
  • A collaborative, respectful environment where your voice will always be heard
  • Many More – We have a whole team dedicated to making Amity an awesome place to work!

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